In keeping with company policy, refunds are granted if a player's game is interrupted and our third-party vendors confirm that the winnings paid were incorrect. Can I get a refund if my game is interrupted? We'll remove the funds and credit them back to your account balance. If your funds ever get stuck in a Casino game, contact us via our software, mobile app, or website. How do I get my funds back from an interrupted game? Any information or products mentioned should be used or referenced at your own risk and discretion. The Stars Group neither endorses nor assumes responsibility for the use of these products or websites, which are independent of The Stars Group. We provide links to third-party websites and products as a courtesy to our players. The support team may be able to provide more information. The only information they are providing us is them claiming on Twitter that this is not a 'breach'. I have NEVER seen a site down this long due to unplanned maintenance. Its going on 4+ days now and this is starting to get really shady. Contact Support: If you are still unable to access the site, you can try contacting PokerStars support for assistance. PokerStars USA is still down, no update on timeframe or actual cause of issue. The server maintenance is going to affect all three major services poker, casino, and sports betting and is part of what PokerStars USA called a major upgrade of the site. Check the site periodically to see if it is available. On December 9, PokerStars announced a planned two-day downtime in New Jersey and Michigan for December 12 and 13. With that information, we can look into the issue further. Try Again Later: If PokerStars is down due to maintenance or a DDoS attack, it may be back up and running later. You can also take a screenshot of the interrupted game and send it to us. The wager amount of the bet you made in that slot game.The date and time that the issue occurred.If you don't have that information, just tell us: If the steps above don't resolve the issue, contact us with the Game ID of the interrupted round. At PokerStars, we are committed to making poker as inclusive and accessible as possible, and do not tolerate any comments or attitudes that don’t align with our inclusive values. You can find instructions on how to do this for each platform below: We have terminated our contract with True Geordie with immediate effect. If this doesn't resolve the issue, clear our software's cache and try to restart again. This will generally restore the incomplete Slot game almost immediately, but in some cases, it might take more time. The restart restores the interrupted spin and allows the game to complete. PokerStars Support StarsSupport There is a planned server restart today Downtime is expected to last from 11:45 - 18:35 CET, during which time all games on PokerStars will be unavailable. If you're using our desktop software, try restarting it using the same device as the one you experienced the incomplete game with.
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